We're here to give our customers a free and easy way to buy, sell and find opportunities. And as much as we can, provide a safe online market place for our users.
What We Offer
- We've published a lot of safety advice on our website.
- Around the clock support. Someone from our team is always there to help, either by email, Contact Us, social media or Support part of your account.
Our biggest piece of advice is: if something seems too good to be true, it probably is. That's why we encourage customers to meet buyers or sellers in PUBLIC PLACES, and during the day in daylight - and to take a friend. If anything bad or suspicious happens, they should get in touch with us straight away, or the police.
If someone's breaking our rules and a customer reports them, we can block them and delete their ad. If it's a very serious issue, we encourage customers to call the police.
These are our top tips to staying safe when trading online:
- Try to meet in person. This gives you the chance to check what you're buying before you pay.
- Check that the item is real. Some things like phones or tickets are known for being either fakes or copies, so be aware of this and check the item before you buy it.
- As much as reasonably possible, try to pay cash. Some people are clever in taking your money when you pay online, so always aim for cash.
- You can pay using Paystack or Paypal, but not the Family & Friends option. You won't be able to get a refund if something goes wrong. Paypal offer a service called 'paypal.me' as well, which also doesn't get you a refund if something goes wrong.
- Ask for paperwork. Especially when buying a car, bringing a pet home, or buying electronics. Ask for receipts, certificates or log books.
- Avoid dodgy links. If someone asks you to pay through Paystack or PayPal, log in directly through the Paystack or PayPal website. Don't click on suspicious links in emails that claim to be from Paystack or PayPal.
- If someone's paying cash, make sure you the notes are real.
- If a buyer says they've sent you too much money then asks for the surplus back, it's probably a scam. Ask your bank if any money has gone in, and be sure of the total amount they've paid before you take any further actions.
If you still have questions or you are still unsure of anything, contact us before you trade. Waiting till after may be too late.